Refund And Return Policy

At Trailer World, customer satisfaction is important to us. We encourage all customers to review this policy before placing an order.

Order Inspection

Please inspect your trailer at the time of delivery. If your order arrives with visible shipping damage or you receive the wrong product, notify us within 3 business days of delivery so we can begin the resolution process.

Return Eligibility

Returns may be considered for eligible orders when:

  • The incorrect product was delivered — must be reported within 3 business days of delivery.
  • The product arrived with verified shipping damage — must be reported within 3 business days of delivery.
  • The product has a verified manufacturing defect — must be reported within 30 days of delivery.
  • Returned products must remain in substantially the same condition as when delivered, unless the return is due to verified shipping damage or a manufacturing defect.

Non-Returnable Items

Returns or refunds may not be approved for:

  • Products damaged after delivery due to misuse, neglect, accidents, or unauthorized modifications.
  • Products that have been altered or modified after delivery.
  • Orders with incorrect information provided by the customer that affects delivery.
  • Requests submitted after the applicable reporting window above.

Refund Process

If a return is approved because of our error, verified shipping damage, or a verified manufacturing defect, Trailer World covers the cost of return shipping. We do not charge a restocking fee on approved returns.

 

Shipping Costs

Trailer World provides FREE shipping throughout the United States on all orders. If a return is approved because of our error, verified shipping damage, or a verified manufacturing defect, Trailer World covers the cost of return shipping. We do not charge a restocking fee on approved returns.

Order Processing & Delivery

Orders are processed the same business day whenever possible after payment has been successfully verified.

Orders are delivered within 3–7 business days from the shipment date.

Business Hours

Our customer support team is available:

Monday – Friday: 8:00 AM – 3:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

Contact Us

If you have questions regarding a return, refund, or your order, please contact our customer support team through our Contact Us page. We are committed to resolving eligible issues promptly and providing professional customer service.